FAQs
PRE-ORDER & ORDER PROCESS
Is the reservation fee refundable?
Yes and no – we want to keep things real. Only real reservations from riders who really want to ride with us. But your reservation fee will be refunded if you go for a test drive and find that the XYTE ONE isn’t your thing.
What’s special about the Launch Edition?
Early birds get extra perks. Pre-order the Launch Edition and you’ll unlock an exclusive launch color plus the full options package, including both charging cables for Type 2 and household outlets.
When will I receive my reserved vehicle?
Production ramps up in November. Deliveries for our launch cities start in early 2026. We’ll keep you informed at every step of the process.
Will XYTE ONE be available in my country?
Paris, Barcelona, Milan, Rome and Munich are our launch pads. More cities across Europe will follow in 2026. Not in a launch city? Sign up for updates and we’ll tell you when pre-orders open near you.
Can I update or cancel my pre-order later?
Yes — you can update your contact details or delivery address anytime. Cancelling your reservation means you lose your reservation fee, since it’s non-refundable — but we’re sure you won’t want to!
Are there delivery costs for my XYTE ONE?
Good news — delivery is free for our first 500 Launch Edition vehicles. After that, standard delivery charges may apply, depending on your region.
How will I be updated about my order status?
You’ll get email updates at every milestone — production, shipping, local delivery. And you can reach out to our team anytime.
What payment options do you accept?
Secure payments by credit card, PayPal or direct bank transfer — your choice.
Is my payment secure?
Absolutely. All payments go through certified secure gateways. Your data stays safe and fully encrypted.
What happens with my pre-order fee?
Your reservation fee is safely deposited in a dedicated trust account until your final purchase — for your peace of mind.
EVERYDAY EXPERIENCE
How does it feel driving a three-wheeler?
Short answer: exciting and safe. Our front axle uses a steering principle called Ackermann geometry — first invented for horse carriages in 1817. It makes the inside wheel turn more sharply than the outer one when cornering, so every curve feels smooth, stable and secure.
Where can I park it?
Anywhere you’d park a scooter or compact car — city streets, garages, or (in most cities) designated two-wheeler spots.
Do I need special insurance?
Just standard scooter or motorcycle insurance — your local dealer can help you set it up.
Do I need to wear a helmet?
No helmet required under current EU regulations — your integrated safety cell keeps you protected. We’re working to get official approval in all EU countries by passing the required tests.
What driver’s license do I need?
A regular car license is all you need — no motorcycle license required.
How big is the trunk?
Big enough for most trips: your backpack or briefcase for work, plus a sports bag. Or two large shopping bags. Or a carry-on suitcase if you’re heading to the airport.
TEST DRIVE
Can I test ride the XYTE ONE before buying?
Yes — we’ll host exclusive test ride days in our launch cities. Sign up and we’ll invite you as soon as dates are announced.
Do I need special gear for a test ride?
Nope. Just bring your valid car license, comfortable clothes and a smile — that’s it.
Can I bring someone along?
Absolutely — your friend or partner can join you at the event. The ride itself is solo (there’s no second seat), but you can take turns.
What happens during a test ride?
One of our team members will guide you through the controls and safety features, and share a few tips. Expect about 15–20 minutes in real city traffic.
CHARGING & BATTERY
What’s the estimated range on a single charge?
About 100 km — plenty for daily city trips plus a detour to your favorite café. Your actual range depends on traffic, weather and your driving style.
How long does it take to charge the XYTE ONE?
About 4–5 hours for a full charge, whether you plug into a Type 2 wallbox, a public charger or a household socket.
Can I charge the XYTE ONE at home?
Definitely. Use any household socket or standard Type 2 EV charger — no special installation needed.
How long will the battery last?
We design our batteries to last at least 8–10 years of daily urban use.
How much does a full charge cost?
Depending on your local electricity rates, the cost is approximately €2.50 to €5.00 per 100 km (based on 30–60 cents per kWh). That’s about half the cost of running a small car.
Is the battery removable?
No — it’s securely integrated for safety, performance and the lowest possible center of gravity.
Can I use public chargers?
Absolutely — any AC charging point with a household or Type 2 socket works just fine.
SUSTAINABILITY & IMPACT
Is the XYTE ONE eligible for government incentives?
In many regions, yes. Tax credits, EV grants or urban mobility subsidies may apply — check local programs to make the most of it.
How sustainable is the XYTE ONE?
Tiny footprint, big impact: about 8 kWh per 100 km — half of what an electric car needs. Built with 10 times fewer parts, minimal materials and maximum efficiency.
What happens to the battery at end of life?
We’re committed to a circular battery cycle: reuse, refurbish, recycle. We partner with certified recyclers to keep valuable materials in the loop.
Do you use sustainable materials?
Yes — from the aluminium safety cell to our streamlined production process, everything is designed to minimize resource use.
TILTING MECHANISM
Does the XYTE ONE tilt when turning?
Yes — but only to make your ride safer and smoother. The tilting front axle lets you lean naturally into curves, like a scooter but with far more stability.
Do I have to balance the vehicle myself when riding?
No balancing skills needed — the XYTE ONE does the physics for you. It feels natural, like riding a bicycle. When you stop at a light, just pull the left-hand lever to lock the tilt.
Is tilting safe at higher speeds?
Absolutely. The lean-in design boosts stability in every turn. On a straight road, the low center of gravity keeps you planted and confident. You’ll get used to it within minutes during a test ride.
How can I control the tilting?
It’s all built into the steering geometry and reacts naturally while you drive. At low speeds or when stopped, pull the left lever to hold the vehicle steady. When parked, use the tilt lock under the handlebar — it prevents rolling and keeps your XYTE ONE upright.
What if the road is slippery or icy?
The three-wheel design gives you more grip and control than any standard two-wheeler. The three-channel ABS also helps keep you safe, even in rain or light snow.
How does the XYTE ONE stay upright when parked?
Just engage the tilt lock under the handlebar — quick, secure and ready for your next ride.
